Renting FAQ

Why did I receive an email about my instance being terminated after a few minutes?
We notify users (also via email) and terminate their instance when their instance fails to start within in 3 minutes. Users will now be charged when instances come online and not when instances are created.

What is an SSH key?
An SSH key is a secure, encrypted password used to connect to a rented GPU server remotely. It ensures only authorized users can access and control the GPU for their tasks.
An SSH key pair consists of two keys: a public key and a private key. The public key is shared and uploaded to our platform, while the private key is kept secure on your computer. Together, they enable secure access to the rented GPU.

How can I generate my SSH keys?
To generate your SSH keys for accessing a rented GPU on our platform:

1. Open a terminal on your computer.
2. Type ssh-keygen and press Enter.
3. Press Enter again to accept the default location to save the key.
4. You will be prompted to enter a passphrase to secure your key (optional but recommended):
   1. If you don't want a passphrase, just press Enter twice (once to skip the passphrase and once to confirm an empty passphrase).
   2. If you want to add an external layer of security, please enter a passphrase. (You will need to enter the passphrase whenever using your SSH key.)
5. Once the key is generated, you will see the output showing where the private and public keys have been saved. You can find your public key file by searching id_rsa.pub.
6. Upload the public key to your account on Settings > Public key.
   This will allow you secure, remote access to your rented GPU.

If you already have a public key, you may use this one and not need to generate a new one.

How can I reset my SSH keys?
To re-generate your an SSH key, you may follow the commands in the above question.
Once you have generated a new SSH key, upload the public key to your account on Settings > Public key.

Why can't I connect to my instance?
A common cause of this issue is having multiple SSH keys. If you were asked for a password, please try adding ssh -i to the instance SSH command to specify the correct private key.

If you’re still having trouble connecting to your instance, please contact us at [email protected].

Why did it ask for a password after SSH?
The cause of this issue is having multiple SSH keys. You can simply add ssh -i to the instance SSH command to specify the correct private key.

If you’re still having trouble connecting to your instance, please contact us at [email protected]

What if I can't find any GPUs I want?
You can fill out the “Notify Me When Available” form for your desired GPU type. We will notify you as soon as it becomes available for rent.